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Write a strategic plan
Strategic Planning

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Factsheet - Strategic Planning
Manage your business finances
Cash Flow - The life blood of your business

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Online Tool - Financial Projection Model
Revising your business plan
Writing Business Plans and Marketing Plans

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Online Tool - Business Plan Creator
Revising your marketing plan
Writing Business Plans and Marketing Plans

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How others did it - Nice Play
A Time for Strategic Decisions at Niceplay Toy Company

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Case Study -  A Time for Strategic Thinking
How others did it - Unilever SA
Organisational Change and Employee Relations at Unilever SA

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Case Study - Change and Labour Relations
Conducting a feasibility study
Feasibility Study

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Checklist - Feasibility Study
IT hardware and software
Assistance with IT Hardware and Software Systems

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Checklist - Assistance with IT Hardware and Software Systems
How to run projects
Project Management

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Managing the business staff
Staff

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Article - Casual workers Must Have the Same Rights as Full-time Employees
Set-up quality standards
Management Systems and Quality Standards

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Article - Management Systems and Quality Standards
Dealing with labour issues
Emlpoyee relations

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Factsheet - How Good are we
Improving staff performance
Staff Performance

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Template - Performance Agreement
Template - Performance Evaluation
Evaluate staff performance
Performance Evaluation and Management

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Deal with staff Grievances
Staff Grievance

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Template - Grievance procedure (Staff member)
Template - Grievance procedure (Supervisor)
Deal with staff discipline
Disciplining Staff

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Template - Disciplinary incident
Template - Disciplinary hearing decision
Template - Disciplinary action appeal
Template - Disciplinary action appeal decision
Template - Example of disciplinary code
Template - Notification to attend a disciplinary Hearing
Deal with staff misconduct
Staff Misconduct

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Template -   First Written Warning
Template -   Final Written Warning
Template -   Unsatisfactory Performance Warning
Deal with staff suspension
Staff Suspensions

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Article - Suspension pending a disciplinary hearing
Article - Suspension pending an investigation
Marketing legal requirements
Marketing

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Manage the challenges
Challenges in Managing your Business

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BBBEE - Introduction
Broad Based Black Economic Empowerment

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Article - BEE codes cover only 13% of Firms
Article - Revised BEE codes offer relief to small business
Article - Revised BEE codes to benefit SME's
Article - Revised codes 'a fillip for small business'
How to do BBBEE partnering
BEE Partnering

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Factsheet - BEE Partnering
Maintain customer relations
Customer Relations

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Article - Ten tips for your client strategy
Article - Satisfied customers will help to boost a firm's bottom line
Distributing and marketing
Distribution and Marketing

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Article - Gap between business and client
Marketing your business
Marketing

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Article - Quality customer service
Template - Marketing budget
Template - Competitive analysis worksheet
Template - Market research cost analysis
Template - Rating marketing media
Promote to your target market
Promotion: Communicating with your Target Market

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Article - Win back, retain lost customers and curb increasing churn rates
How to drive sales
Sales and Products

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Template - Order form
Template - Product stock control
Template - Product return report
Template - Sales plan
Template - Sales representative evaluation
Factsheet - Sales Report
Measure your marketing success
Marketing Campaign Evaluation

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Checklist - Marketing campaign evaluation